Privacy policy

Last Updated: [1 March 2026]

Balaji Sweet House Pvt. Ltd. (BSHPL)

At Balaji Sweet House Pvt. Ltd. (BSHPL), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place orders, apply for distributorship, or interact with us digitally.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Full Name

  • Email Address

  • Mobile Number (including WhatsApp number)

  • Billing and Shipping Address

  • GST Details (for business customers)

  • Payment confirmation details

  • Account login details (if applicable)

B. Business / Distributor / Export Information

If you apply for dealership or export partnership, we may collect:

  • Company Name

  • Business Registration Details

  • Import Export Code (IEC)

  • Contact Person Details

  • Business Address

C. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser type and device information

  • Operating system

  • Date and time of visit

  • Pages visited

  • Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Confirm payments and manage billing

  • Provide customer support

  • Send order updates via Email / SMS / WhatsApp

  • Send promotional offers (only with your consent)

  • Improve website functionality and user experience

  • Prevent fraud and enhance website security

  • Manage distributor and export inquiries

  • Comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

3. WhatsApp & Marketing Communication

If you provide your mobile number, you agree that we may contact you via:

  • WhatsApp

  • SMS

  • Email

for order updates, support communication, and promotional offers.

You may opt out of promotional communication at any time by contacting us at support@balajisweethouse.com.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember user preferences

  • Analyze website traffic

  • Improve performance

  • Provide a better shopping experience

You can disable cookies through your browser settings. However, some website features may not function properly.

5. Sharing of Information

We may share your data only with:

  • Payment gateway providers

  • Shipping and logistics partners

  • IT and hosting service providers

  • Marketing service providers (with consent)

  • Government authorities if legally required

All third parties are obligated to maintain confidentiality and protect your information.

6. Data Security

We implement industry-standard security measures, including:

  • SSL encryption

  • Secure servers

  • Restricted internal access

  • Regular monitoring and updates

While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information:

  • As long as required to fulfil orders

  • For accounting and tax compliance

  • As required by applicable laws

After this period, your data is securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion of your information

  • Withdraw consent for marketing communication

To exercise your rights, please contact us using the details below.

9. International Data Transfers

As we may serve customers outside India, your data may be processed or stored in different countries. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

10. Compliance with Laws

We comply with applicable data protection laws including the Information Technology Act, 2000 (India) and other relevant international regulations where applicable.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content. We encourage users to review their policies before sharing personal data.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

13. Contact & Grievance Redressal

Balaji Sweet Pvt. Ltd has appointed a Designated Grievance Officer to address privacy-related concerns, customers Complaints, and data Protection issues.

For any grievances, you may contact:

Grievance Officer

Balaji Sweet House Pvt. Ltd. (BSHPL)

Phone: +91 95157 90348

Registered Office Address:

Plot No. 1, 2, 3 & 7, 8, 9, Door No.366

Industrial Park, Sattenapalle

Palnadu - 522403

Andhra Pradesh, India

We acknowledge complaints within 48 hours and aim to resolve them within 30 days from the date of receipt.